{"id":2619,"date":"2026-07-03T12:07:54","date_gmt":"2026-07-03T12:07:54","guid":{"rendered":"https:\/\/designingmedia.com\/cerevia\/?page_id=2619"},"modified":"2026-08-06T11:21:32","modified_gmt":"2026-08-06T11:21:32","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/designingmedia.com\/cerevia\/terms-of-service\/","title":{"rendered":"Terms of Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2619\" class=\"elementor elementor-2619\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa7e742 e-flex e-con-boxed e-con e-parent\" data-id=\"aa7e742\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3a8af3e e-con-full e-flex e-con e-child\" data-id=\"3a8af3e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6be5df3 e-con-full e-flex e-con e-child\" data-id=\"6be5df3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e97c177 elementor-widget elementor-widget-heading\" data-id=\"e97c177\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Terms of Service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d75218a elementor-widget elementor-widget-text-editor\" data-id=\"d75218a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Please read our Terms of Service carefully to understand the guidelines, responsibilities, and conditions for using our website and services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3f1a5f elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f3f1a5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/designingmedia.com\/cerevia\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\/<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Terms of Service<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-80b0956 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"80b0956\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc72cda privacy-page e-flex e-con-boxed e-con e-parent\" data-id=\"bc72cda\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9acef1c e-con-full e-flex e-con e-child\" data-id=\"9acef1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-66a928f e-con-full e-flex e-con e-child\" data-id=\"66a928f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fb3630 elementor-widget elementor-widget-text-editor\" data-id=\"4fb3630\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Welcome to <strong>Cerevia<\/strong>. These Terms of Service (\u201cTerms\u201d) govern your access to and use of our website, assessment, therapy, coaching, behavioral support services, and related offerings. By visiting our site, scheduling appointments, or using our services, you agree to comply with these Terms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b8d1dda e-con-full e-flex e-con e-child\" data-id=\"b8d1dda\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2073a37 elementor-widget elementor-widget-heading\" data-id=\"2073a37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">1. Services<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2528318 elementor-widget elementor-widget-text-editor\" data-id=\"2528318\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cerevia provides assessment, therapy, coaching, autism support, ADHD support, behavioral support, and related wellness services for children, teens, adults, and caregivers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a8ca8b elementor-widget elementor-widget-text-editor\" data-id=\"5a8ca8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>All services are subject to availability, scheduling, and professional suitability. We reserve the right to modify or discontinue services without prior notice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-973c4cb elementor-widget elementor-widget-text-editor\" data-id=\"973c4cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You agree to provide accurate contact, billing, and relevant service information when booking appointments or communicating with our team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e53ab6b elementor-widget elementor-widget-text-editor\" data-id=\"e53ab6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Appointments and service plans are intended for the individual or family for whom they are booked and are non-transferable unless approved by Cerevia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-323c22e e-con-full e-flex e-con e-child\" data-id=\"323c22e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-749a971 elementor-widget elementor-widget-heading\" data-id=\"749a971\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">2. Appointments &amp; Participation<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c05a73 elementor-widget elementor-widget-text-editor\" data-id=\"9c05a73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Clients and caregivers are expected to attend scheduled appointments on time and participate respectfully in the therapeutic process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2f1a2b elementor-widget elementor-widget-text-editor\" data-id=\"e2f1a2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For child and family services, caregiver involvement may be recommended or required to support progress and continuity of care.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5146924 elementor-widget elementor-widget-text-editor\" data-id=\"5146924\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cerevia reserves the right to refuse or discontinue services in cases of unsafe behavior, harassment, repeated missed appointments, or violation of these Terms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-437f9e4 elementor-widget elementor-widget-text-editor\" data-id=\"437f9e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Recommendations, strategies, and treatment plans are personalized and should be followed as discussed with your provider.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b4aacee e-con-full e-flex e-con e-child\" data-id=\"b4aacee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef26ced elementor-widget elementor-widget-heading\" data-id=\"ef26ced\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">3. Health &amp; Safety<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc5f5d3 elementor-widget elementor-widget-text-editor\" data-id=\"dc5f5d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our services are intended to support emotional, behavioral, developmental, and mental wellness, but they do not replace emergency medical or psychiatric care.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6ac780 elementor-widget elementor-widget-text-editor\" data-id=\"a6ac780\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you or someone in your care is experiencing a crisis or emergency, please contact emergency services or an appropriate crisis support provider immediately.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f2aacb elementor-widget elementor-widget-text-editor\" data-id=\"3f2aacb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Clients and caregivers are responsible for providing accurate health, developmental, and relevant background information to support safe and effective care.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5e0793 elementor-widget elementor-widget-text-editor\" data-id=\"b5e0793\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cerevia and its providers are not liable for outcomes resulting from incomplete information, failure to follow recommendations, or circumstances beyond our reasonable control.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9026b34 e-con-full e-flex e-con e-child\" data-id=\"9026b34\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5db0877 elementor-widget elementor-widget-heading\" data-id=\"5db0877\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">4. Payments &amp; Cancellations<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a682dff elementor-widget elementor-widget-text-editor\" data-id=\"a682dff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Payment for services is due at the time of booking, at the appointment, or as otherwise outlined in your invoice or service agreement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4960a38 elementor-widget elementor-widget-text-editor\" data-id=\"4960a38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Appointments may be canceled or rescheduled with at least 24 hours notice. Late cancellations or missed appointments may be subject to cancellation fees.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef50c77 elementor-widget elementor-widget-text-editor\" data-id=\"ef50c77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Refunds for prepaid services or programs are subject to Cerevia\u2019s cancellation and refund policy. Promotional offers, packages, and discounts may have specific terms and conditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85bae48 elementor-widget elementor-widget-text-editor\" data-id=\"85bae48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Outstanding balances may need to be resolved before future appointments can be scheduled.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a917efc e-con-full e-flex e-con e-child\" data-id=\"a917efc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d912385 elementor-widget elementor-widget-heading\" data-id=\"d912385\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">5. Website Use &amp; Content<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbee06a elementor-widget elementor-widget-text-editor\" data-id=\"cbee06a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>All content on the Cerevia website, including text, graphics, resources, program materials, and service descriptions, is owned by Cerevia or used with permission.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95da1e9 elementor-widget elementor-widget-text-editor\" data-id=\"95da1e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without prior written consent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c497014 elementor-widget elementor-widget-text-editor\" data-id=\"c497014\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Users agree not to misuse the website, attempt unauthorized access, or interfere with its functionality or security.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b847c78 e-con-full e-flex e-con e-child\" data-id=\"b847c78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9add51c elementor-widget elementor-widget-heading\" data-id=\"9add51c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">6. Changes to Liability<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a0bb47 elementor-widget elementor-widget-text-editor\" data-id=\"1a0bb47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cerevia provides professional support services, but individual results may vary based on personal circumstances, participation, and external factors.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f94c4f5 elementor-widget elementor-widget-text-editor\" data-id=\"f94c4f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We are not liable for indirect, incidental, consequential, or special damages arising from the use of our website or services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c23baad elementor-widget elementor-widget-text-editor\" data-id=\"c23baad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Liability for any claim related to our services is limited to the amount paid for the specific service giving rise to the claim, to the extent permitted by law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56dbdbb e-con-full e-flex e-con e-child\" data-id=\"56dbdbb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-553c113 elementor-widget elementor-widget-heading\" data-id=\"553c113\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">7. Changes to Terms<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c76b049 elementor-widget elementor-widget-text-editor\" data-id=\"c76b049\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cerevia may update these Terms of Service from time to time. Updated Terms will be posted on this page with a revised effective date.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21dc511 elementor-widget elementor-widget-text-editor\" data-id=\"21dc511\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-279747b e-con-full e-flex e-con e-child\" data-id=\"279747b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-addd6ae elementor-widget elementor-widget-heading\" data-id=\"addd6ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">8. Contact Us<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6226af8 elementor-widget elementor-widget-text-editor\" data-id=\"6226af8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you have any questions regarding these Terms of Service, please contact us:<\/p><p><a href=\"tel:+61383766284\">+61 3 8376 6284<\/a><\/p><p><a href=\"mailto:info@cerevia.com\">info@cerevia.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms of Service Please read our Terms of Service carefully to understand the guidelines, responsibilities, and conditions for using our website and services. Home \/ Terms of Service Welcome to Cerevia. These Terms of Service (\u201cTerms\u201d) govern your access to and use of our website, assessment, therapy, coaching, behavioral support services, and related offerings. By [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2619","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/designingmedia.com\/cerevia\/wp-json\/wp\/v2\/pages\/2619","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/designingmedia.com\/cerevia\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/designingmedia.com\/cerevia\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/designingmedia.com\/cerevia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/designingmedia.com\/cerevia\/wp-json\/wp\/v2\/comments?post=2619"}],"version-history":[{"count":0,"href":"https:\/\/designingmedia.com\/cerevia\/wp-json\/wp\/v2\/pages\/2619\/revisions"}],"wp:attachment":[{"href":"https:\/\/designingmedia.com\/cerevia\/wp-json\/wp\/v2\/media?parent=2619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}