Help & Support
Welcome to Our Support Center
At Designingmedia, we are committed to providing you with the best support experience. Whether you need help with setting up your theme, troubleshooting issues, or customizing your theme to meet your unique needs, we are here to assist you every step of the way.
Note
If you are contacting us outside of support hours or if all our agents are currently busy, please open a ticket at our support portal.
- Live support is available only to users with valid support subscriptions.
- Support hours: 10:00 AM to 7:00 PM (GMT) UTC +5, Monday to Friday.
Live Customer Support
Chat with Us in Real-Time!
Our live customer care representatives are ready to help you in real-time. Click the button below to start a chat with us.
Before Submitting a Support Ticket
To ensure a smooth support experience, please follow these steps before submitting a ticket:
- Update: Ensure you are running the latest versions of Hostiko and WordPress
- Check Knowledgebase: Look for answers in our comprehensive Knowledgebase.
- Disable Plugins: Disable any additional 3rd party plugins to see if they are causing the issue.
- Backup Your Site: Backup your entire site – either via cPanel or manually back up your WordPress, Hostiko, uploads folders, as well as your WordPress database. Your web hosting support can guide you on backup options.
- Create a Staging Site: Test changes in a secure environment to prevent any issues on your live site.
Backup Instructions
- cPanel: Use the backup feature in your web hosting control panel.
- Manual Backup: Manually backup your WordPress files and database.
Staging Site Benefits
A staging site is a clone of your live website that enables you to test changes or new features in a secure environment. This prevents any issues on your live site during development.
Customization and Theme Setup Services
Need customization or help with installation and setup? We offer a range of services to meet your specific needs.
Our Services Include
- Theme Installation and Setup
- Custom Theme Development
- Feature Customization
- Performance Optimization
- Troubleshooting and Bug Fixes
Contact our support team to discuss your requirements and get a quote.
Knowledgebase
Our Knowledgebase is a valuable resource for finding answers to common questions, troubleshooting guides, and detailed documentation on using our products. It is regularly updated to help you get the most out of our themes.
Popular Articles
- Getting Started with Hostiko
- How to Customize Your Theme
- Troubleshooting Common Issues
- Performance Optimization Tips
- Integrating 3rd Party Plugins
Community Forum
Connect with other users, share experiences, and get advice from fellow users and experts in our community forum.
Forum Highlights
- User Tips and Tricks
- Customization Showcase
- Feature Requests
- Bug Reports and Solutions
- General Discussions
Support Scope
Our support includes:
- Getting setup
- Troubleshooting any features
- Fixing any bugs that may arise
Note: We cannot provide support for 3rd party plugins or customizations. For customizations, please enlist the help of a developer.
Detailed Support Coverage
- Setup Assistance: Guidance on installing and configuring the theme.
- Feature Troubleshooting: Help with any issues related to the theme’s features.
- Bug Fixes: Resolving any bugs found in the theme.
Exclusions
- Customizations: Custom code or design modifications.
- 3rd Party Plugins: Issues caused by or related to external plugins.
Support Schedule
We monitor tickets around the clock as much as possible. Reply times can vary:
- Up to 24 hours Monday – Friday
- Up to 48 hours on weekends (Sat-Sun)
Support Hours:
- 10:00 AM to 7:00 PM (GMT) UTC +5, Monday to Friday
Please wait for our reply as we answer threads from oldest to newest. Bumping the thread will push it back to the beginning of the queue.
