1. Nature of the products

Designing Media supplies digital products, including WordPress themes, HTML templates and related downloadable materials. No physical goods are despatched. Following successful payment, access to the download and licence particulars is provided electronically. Access to the download or licence constitutes delivery of the digital product.

Customers are encouraged to review the live demonstration and product description before purchase. Pre-sale enquiries may be directed to support@designingmedia.com at no charge.

2. Thirty-day fair money-back guarantee

Subject to the conditions of this Policy, Designing Media offers a thirty-day (30-day) fair money-back guarantee on eligible orders placed on designingmedia.com.

Under that guarantee, where a product fails to operate or is materially not as described on the product page or live demonstration, and where, after reasonable cooperation with our support team, we are unable to remedy the defect (or to supply a working replacement package), Designing Media shall issue a refund to the original method of payment without undue delay, ordinarily within one to two (1–2) business days of approval.

Remediation shall ordinarily be attempted in the first instance. A refund is the appropriate remedy where remediation is not reasonably practicable.

3. Eligibility for a refund

A refund under the thirty-day fair money-back guarantee shall be available only where all of the following conditions are satisfied:

1. the request is submitted within thirty (30) days of the date of payment;
2. the product fails to operate, or is materially not as described (including, without limitation, a corrupt archive, absence of core files expressly represented on the listing, or a clear divergence from the live demonstration), and such failure is not attributable solely to the customer’s hosting environment, server configuration, PHP version, or third-party plugins, themes or custom code not supplied by Designing Media;
3. the customer cooperates with support and provides such information as is reasonably required to verify the reported issue; and
4. Designing Media confirms the issue and is unable to remedy it within a reasonable period.

4. Exclusions

Without prejudice to any non-excludable rights under applicable consumer law, the following are not eligible for a refund under this Policy:

• change of mind, buyer’s remorse, or dissatisfaction with design preference after download;
• use of the product followed by a payment dispute or chargeback without prior engagement with Designing Media support, save where required by law;
• insufficient technical expertise, selection of an unsuitable platform, or election not to install the product;
• issues arising solely from the customer’s hosting, server, plugins, customisations or software not supplied by Designing Media (support may still be offered on a reasonable-effort basis);
• requests submitted more than thirty (30) days after payment on designingmedia.com; and
• bespoke or fully delivered professional services, save where Designing Media has failed to deliver the contracted scope.

5. How to request a refund

To request a refund under this Policy, please:

1. write to support@designingmedia.com within thirty (30) days of payment;
2. state your order number (or the email address used at checkout) and the product name;
3. provide a clear description of the defect, steps to reproduce, supporting screenshots or a short recording where helpful, and relevant environment details; and
4. allow Designing Media a reasonable opportunity to investigate and, where appropriate, to remedy or replace the package before initiating a payment dispute, unless applicable law provides otherwise.

We endeavour to respond within twenty-four (24) hours on business days. Where eligibility is confirmed under Section 3, the refund shall be processed promptly to the original payment method (typically PayPal).

6. Envato Market purchases

Designing Media is also an author on ThemeForest / Envato Market. Purchases completed on Envato Market are governed by the official Envato Market Customer Refund Policy and Envato’s dispute procedures.

Purchases completed on designingmedia.com are governed by this Refund Policy. In both channels, the products are digital goods: delivery occurs upon download or licence access, and refunds are centred on defective or not-as-described cases that cannot reasonably be resolved through support — not on post-download change of mind.

7. Payment disputes

Successful payment together with download or licence access constitutes delivery of the digital product. In the event of a PayPal or card claim, Designing Media may provide this Policy URL, order and download records, product and demonstration links, Terms and Conditions, Privacy Policy, and relevant support correspondence to the payment provider.

Customers are requested to contact support in the first instance so that matters may be resolved under these Terms and Conditions.

8. Effect of a refund

Upon completion of a refund, download access for the relevant order shall cease. The customer shall delete local copies of the materials. Any licence granted in respect of that order terminates upon refund.

9. Contact

Related documents: Terms and Conditions · Privacy Policy · Licence · Envato Market Refund Policy

Nothing in this Policy affects statutory rights that cannot be excluded under the law of your jurisdiction (including, where applicable, the United Kingdom Consumer Rights Act 2015 and corresponding United States state consumer protections).